Zales in Terre Haute, IN Open now

Reviews about Zales

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  August 30, 2019, by Brittany Romine
  BUYER BEWARE! I wish that it was possible to give zero stars. My husband bought my wedding set from Zales. One year to the day, I took my ring in to get inspected, the lady then told me that the gold was rubbing off and that she would have to send it off, it would take three weeks to get back. When my ring came back the first time, it was severely scratched. Irritatedly, and after the young lady told me that I had sent it in that way and an older lady that worked there telling her that it was from the tools that they used to "dip it,"she sent it off again. Another 10 days later, I call the store and I was instructed that the shipment, had not came in for the day yet. I get a call back from the manager, tell me that it did not pass his inspection and that he had gotten a hold of the manager over the service department and had discussed with him about my set. The gentleman over the service department informed him that he was having this trouble with multiple rings, and that he would turn it over in 24 hours upon receipt. The manager at the store tells me that the set should be back Tuesday, Wednesday at the latest (this was a Friday). This brings us to today. I call the store this evening (Wednesday), and an obnoxious young man answers the phone, and informs me that they called a phone number listed previously for my husband, even though I am the one that they have been dealing with, that was disconnected, so they figured that I would call. I go to the store to finally get my ring, and previously mentioned obnoxious young man, decided to put on hand lotion twice before talking to me. When talking to me, he sets my rings in my hand and starts to walk away. It does not take me long to realize that my rings are still not fixed from the scratches. The young man gets a cloth and tries to wipe it off. I tell him that they still are not fixed, after waiting FIVE weeks. He looks at me and asks if I'm sure that I want to send them off again. YES, I want them fixed. The still obnoxious young man, says ok we'll send them out again. Obnoxiously saying that he's sorry that this has happened. I asked how long that it will take again. He told me another week, unless his boss can expedite it again to get a 24 hour turn around again. This is ridiculous! I WILL NEVER PURCHASE FROM ZALES AGAIN!!!!! UPDATE: It has now been six weeks and one day, and my set still is not back. I am being told "Friday at the very latest." I have beyond had it.